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Most experiences confirm instantly and you receive a voucher by email within a few minutes. A small number of activities — usually those with certified guides and fixed group sizes — are confirmed by the operator within 24 hours, and this is stated clearly on the activity page before you pay.

Yes, subject to availability. Date changes are free up to the point where the cancellation policy for that experience takes effect, which is 24 or 48 hours before the start time for most activities and 14 days for multi-day packages.

No. Showing the voucher on your phone is enough everywhere we operate. It is worth downloading it before you travel in case you have no signal at the meeting point.

Yes. Every multi-day package and most activities can run as a private departure for your own party. Contact us with your dates and group size and we will send a quote within one working day.

You can browse and pay in EUR, USD, GBP, TRY or RUB. The currency selector is in the header and your choice is remembered. The rate is fixed at the moment you pay, so the amount on your voucher is the amount you are charged.

No. The price shown includes everything listed under "What's included" on the experience page — there is no separate tax or service fee added at checkout. The total you see is the total for the experience.

Most experiences can be booked on any day. A few only run on set departure days — the calendar on the experience page shows exactly which dates are available before you select one.

Some experiences require the full price at booking; others only a deposit, shown on the experience page before you book. Any remaining balance is paid in person, in cash or by card, when you arrive — never charged automatically.

Most activities offer free cancellation up to 24 hours before the start time for a full refund; some specialist experiences require 48 hours. Multi-day packages are fully refundable up to 30 days before departure. The exact policy is shown on every experience page and again at checkout.

You are offered the next available slot or a full refund — the choice is yours, and you never have to argue for it. This applies to balloon flights, paragliding, rafting and any other weather-dependent experience.

Refunds are issued to your original payment method within three working days of approval. Depending on your bank it can take a further three to five days to appear on your statement.

Every experience is created and managed by our own team. We use licensed local operators for the technical delivery — pilots, guides, dive centres — and we check licensing, insurance and equipment before an experience goes on sale, then review it every season.

Activity insurance covering the experience itself is included in the price. This is not the same as travel insurance, which covers your trip, your health and your belongings — we strongly recommend arranging that separately.

Some, and we are honest about which. Every experience page lists physical requirements under "Important information". If you have specific access needs, contact us before booking and we will tell you plainly whether an experience will work for you.

It varies by activity and is stated on each page. Balloon flights start at 6, rafting at 7, paragliding at 16 with limited exceptions. Children under 12 must be accompanied by an adult on all experiences.

For experiences that include hotel pick-up, you receive a message the evening before with your exact time and the vehicle details. Pick-up windows are usually 15 minutes either side of the stated time.

Every experience page has a "What to bring" note in the important information section. As a rule: closed shoes, more layers than you think you need for anything at altitude or before dawn, and swimwear for anything near water.

Call the number on your voucher immediately — it reaches the local team, not a call centre. Meeting points include a map and written directions on the voucher, and most also offer hotel pick-up as an alternative.