Cancellation policy

Single experiences

Cancel more than 24 hours before the start time and you receive a full refund automatically. Inside 24 hours the booking is non-refundable, because guides, equipment and permits are already committed.

A small number of specialist experiences — diving days, glacier walks, multi-guide activities — require 48 hours. This is stated on the experience page and at checkout.

Multi-day packages

Packages are fully refundable up to 30 days before departure. Between 30 and 14 days, half the total is refundable. Inside 14 days the booking is non-refundable, but the dates can be moved once at no charge, subject to availability.

Weather and safety

When an experience cannot run safely — high wind for balloon flights and paragliding, river levels for rafting, avalanche risk for mountain routes — the operator cancels it. You are then offered the next available slot or a full refund, whichever you prefer.

These decisions are made by the operator on safety grounds and are never negotiable. We would rather refund you than fly you in the wrong conditions.

Refund timing

Approved refunds are issued to the original payment method within three working days. Depending on your bank, it can take a further three to five days to appear on your statement.